FAQ
1. What products do you offer?
We specialize in high-quality footwear, including sneakers, joggers, casual shoes, and formal footwear for both men and women.
2. How do I place an order?
Simply browse our collection, select your desired item, add it to your cart, and proceed to checkout. We offer a secure and hassle-free shopping experience.
3. What payment methods do you accept?
We accept major credit/debit cards, COD, and other secure online payment options for a smooth checkout process.
4. Do you offer international shipping?
No
5. How long does shipping take?
Standard delivery typically takes 2-3 business days, while express shipping options are available for faster delivery.
6. Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number via email to monitor your shipment in real-time.
7. What is your return and exchange policy?
Emirates Fashion Hub – Exchange Only Policy
At Emirates Fashion Hub, customer satisfaction is our priority. While we do not offer refunds, we do provide an exchange-only policy to ensure you get the product that’s right for you.
Exchange Conditions:
- You may request an exchange within 3 days of receiving your order.
- The item must be unused, in original condition, and in the same packaging as received.
- A proof of purchase (order number or receipt) is required.
- Shipping costs for returning the item will be borne by the customer, unless the product was received damaged or incorrect.
Please Note:
- Refunds are not offered under any circumstances. Exchanges are available only.
- Items purchased as final sale or clearance are not eligible for exchange.
- Products that have been used, damaged, or altered by the customer cannot be exchanged.
How to Request an Exchange:
Contact Us: Reach out to our support team at [ emiratesfashionhub@gmail.com / 0524700406 ] within 3 days of receiving your order.
Provide Details: Share your order number, the item(s) you want to exchange, and the reason.
Return the Item: After approval, send the item back using a reliable, trackable shipping service.
Processing the Exchange: Once we receive and inspect the item, your exchange will be processed and the new item will be shipped promptly.
8. How do I determine my shoe size?
We provide a detailed size guide on our product pages to help you find the perfect fit. If you're unsure, feel free to contact our support team.
9. What if I receive a damaged or incorrect item?
If you receive a defective or incorrect product, please contact us immediately with your order details, and we’ll arrange a replacement.
10. How can I contact customer support?
You can reach us via email, phone, or live chat on our website. Our support team is happy to assist you with any inquiries.