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FAQ

What types of footwear do you offer?

We offer a premium collection of sneakers and joggers for both men and women, designed for style, comfort, and durability.

How can I place an order?

Simply browse our collection, select your favorite pair, add it to your cart, and proceed to checkout. We offer a secure and hassle-free shopping experience.

What payment methods do you accept?

We accept credit/debit cards, COD and other secure online payment options.

How long does shipping take?

Our standard delivery time is 2-3 business days, depending on your location. We also offer express shipping options.

Can I track my order?

Absolutely! Once your order is dispatched, you’ll receive a tracking number via email to monitor your delivery.

What is your return and exchange policy?

Emirates Fashion Hub – Exchange Only Policy

At Emirates Fashion Hub, customer satisfaction is our priority. While we do not offer refunds, we do provide an exchange-only policy to ensure you get the product that’s right for you.

Exchange Conditions:

You may request an exchange within 3 days of receiving your order.

The item must be unused, in original condition, and in the same packaging as received.

A proof of purchase (order number or receipt) is required.

Shipping costs for returning the item will be borne by the customer, unless the product was received damaged or incorrect.

Please Note:

Refunds are not offered under any circumstances. Exchanges are available only.

Items purchased as final sale or clearance are not eligible for exchange.

Products that have been used, damaged, or altered by the customer cannot be exchanged.

How to Request an Exchange:


Contact Us: Reach out to our support team at [ emiratesfashionhub@gmail.com / 0524700406 ] within 3 days of receiving your order.

Provide Details: Share your order number, the item(s) you want to exchange, and the reason.

Return the Item: After approval, send the item back using a reliable, trackable shipping service.

Processing the Exchange: Once we receive and inspect the item, your exchange will be processed and the new item will be shipped promptly.